EliteSingles help centre
Most useful articles
About EliteSingles
Registration and the Personality Test
- How do I register with EliteSingles?
- What is the personality test and how should it be completed?
- Can I interrupt the personality test?
- What do the test results look like, and where can I see them?
- Can I repeat the personality test or change my results?
- How do I add my postcode?
Login and Password
- How do I log in and log out?
- How do I change my address, password, or email address?
- iOS App - How do I change my password or email address?
- android App - How do I change my password or email address?
- I’ve forgotten my password - what should I do?
- What should I consider when choosing my password?
My Profile
- How do I change my email notification settings?
- How do I delete my profile?
- How do I edit my profile?
- iOS App - How do I edit my profile?
- android App - How do I edit my profile?
- How do I edit my interests?
Photos
- How do I add photos to my profile?
- iOS App - How do I add photos to my profile?
- android App - How do I add photos to my profile?
- How do I delete my photo or add a title?
- What criteria must my photos meet?
- Do I have to upload a photo to my profile?
Matches
- How do I change my search criteria?
- iOS App - How do I change my search criteria?
- android App - How do I change my search criteria?
- How does EliteSingles calculate matches for me?
- How many partner suggestions will I receive?
- My partner suggestions do not suit me - what can I do?
Ways of Communication
- Smiles, likes, comments, messages - Get in touch with your match!
- A member hasn’t responded – what can I do?
- How can I increase my chances of being contacted?
- How does the "Messages" feature work?
- Will I be contacted by members who do not meet my criteria?
- How do I request a photo from a match?
Membership and Features
Payment and Premium Membership
- How do I cancel my subscription?
- How do I receive a refund?
- How do I become a Premium member, and how much does it cost?
- Which payment methods are offered by EliteSingles?
- Why were my payment details not accepted?
- Why is my Premium subscription automatically renewed?